Customer Service

Select a help topic to the left or contact our friendly customer care staff. You can email us by clicking Contact Us or call us at 1-800-365-1311.

Most Frequently Asked Questions:

1. When will I receive my order?

   When will I receive my order?

   In stock items are shipped promptly via Fedex Ground and will generally arrive in 3-7 business days. For faster delivery, we offer Next Day Air, 2nd Day Air, and 3rd Day Air. Visit our shipping page to learn more about your shipping options, transit times, and costs below:

   
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2. Can I check the status of my order?

   Can I check the status of my order?

   It's easy to check your order status on-line. Click here to check the status of your orders.

   
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3. How do I return an item?

   How do I return an item?

   Returns and exchanges are easy. ; The back side of your packing slip serves as a ";pre-authorized"; return form. Just fill it out and return the product. Click here for our additional information on returns.

   Click here to download our return form.

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4. Do you ship internationally?

   Do you ship internationally?

   We are happy to ship our products worldwide. ; Click here for more information on international orders.

   
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5. Download SS order form

   Download SS order form

   Click here to download our order form.

   
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Contact Us:

1-800-365-1311
service@sstack.com

Schneider Saddlery Co., Inc
8255 E. Washington St.
Chagrin Falls, OH 44023

Click here for directions on Google Maps

Call Center Hours:
Monday - Friday (8:30 AM - 7:00 PM EST)
Saturday (10:00 AM - 5:00 PM EST)

Congratulations to the winners of our Customer Review Contest!
They will each receive a $50 Gift Certificate. Thank you for your feedback, it is always appreciated!

December 2011 Winners:

Jamie Kristjanson, MT
Mary Davis, WA

November 2011 Winners:

Helen Hastings, NM
Courtney Wright, CA

October 2011 Winners:

Jeanine Hart, Los Molinos, CA
Rodney Sprague, Moravia, NY

September 2011 Winners:

Holly Anderson, Lizella, GA
Alicia LePage, Russellville, MO

August 2011 Winners:

Joan Matson, Manchester, MI
Jessica Hughes, Carsonville, MI

July 2011 Winners:

Emily Conoy, Verona, VA
Lynn Olson, Stillwater, MN

June 2011 Winners:

Maureen Kauffmann, Twin Lakes, WI
Elina Kostenko, Perris, CA

May 2011 Winners:

Kimberly Frederick, Alto, MI
Becky Dale, Thomson, GA

April 2011 Winners:

Renee Petrillose, Bryan, TX
Heidi Wood, North Hampton, NH