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The quickest way to get help
Call us toll free at 1-800-365-1311
8:30 - 7:00 PM EST Monday - Friday
10:00 AM - 5:00 PM Saturday
Email your question or comment to firstname.lastname@example.org
Customer Service Center
Find information on topics such as shipping, order tracking, returns, exchanges, warranties, international orders & more.
Have a Suggestion?
Tell us what products you'd like to see or how we can improve.
- Call us at 1-800-365-1311
What methods of payment do you accept online?
Visa, MasterCard, American Express, Discover, Gift Certificates, Bonus Bucks, & SS Charge or Paypal
If you prefer to pay by Wire Transfer, please contact customer service at 1-800-365-1311. If you prefer to pay by Check or Money Order, please mail your order with payment to the below address.
8255 E. Washington St.
Chagrin Falls, OH 44023
What is an SS Charge?
For added convenience in shopping with Schneiders, we invite qualified individuals and farms to open a Schneider's Charge. Terms are flexible with the option of paying the balance in full each month or making a minimum payment plus a finance charge. To apply for credit, click here.
What are Bonus Bucks?
Get 4% back on your purchases! Every purchase you make from Schneiders earns points towards valuable Bonus Bucks. Each dollar spent (excluding tax and freight) equals a point. Schneiders keeps track of your catalog, internet and store purchase. Four times a year (February, May, August, and November) Schneiders will mail you a $20 Bonus Buck for every 500 points you've accumulated. Bonus Bucks are good for future purchases. At shows, save your receipts and when you accumulate 500 points simply mail them in for redemption.
Do you offer Leasing or Extended purchase plans?
Schneiders offers a variety financing plans for items over $500 and related accessories. For more information, click here.
If you have a Gift Certificate, you will be given an opportunity to enter your gift certificate number during the checkout process. Handwritten gift certificates issued in our retail store or at a show may not be redeemed over the phone or online. You must mail your gift certificate in for redemption.
If you would like to purchase a gift certificate, please call customer service at 800.365.1311 (440.543.2700 International).
What if I lose unused bonus bucks or unused gift certificates?
We may be able to reissue your unused bonus bucks or unused gift certificates. We will deduct 2% of your remaining balance to process your request. Please contact customer service.
We are unable to replace handwritten bonus bucks or gift certificates.
Ohio State laws require sales tax on orders shipped to Ohio addresses. Sales tax is figured on the item total plus shipping and handling.
Can I use multiple credit cards?
When is my credit card charged?
Credit cards will be pre-authorized for the shipment amount when the order is sent to our fulfillment center for shipping. Once the shipment has been sent, we will charge the credit card for the purchase.
Items placed on backorder will not be billed until the items are shipped. Shipping charges are split across your shipments based on the merchandise total of each shipment.
When is my debit card charged?
Debit cards are processed just like credit cards. The pre-authorized amount may not be available for use, but the funds will not be deducted until your items have shipped.