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The quickest way to get help
Call us toll free at 1-800-365-1311
8:30 - 7:00 PM EST Monday - Friday
10:00 AM - 5:00 PM Saturday
Email your question or comment to firstname.lastname@example.org
Customer Service Center
Find information on topics such as shipping, order tracking, returns, exchanges, warranties, international orders & more.
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- Call us at 1-800-365-1311
Standard Shipping & Processing (Contiguous United States)
On orders over $100!
Orders over $100:
receive free shipping on orders over $100*. In-stock items are shipped promptly and will be delivered within 7-10 business days depending on where you live. Oversize charges are additional and are listed on applicable products on the catalog page and on this website.
Orders less than $100:
will be charged a flat rate of $7.95 for shipping and handling.
Need it faster?
For an additional $3.99 you can upgrade your shipping and receive your items in 2-6 days.
- We offer Next Day, 2nd Day, and 3rd Day expedited shipping.
- Expedited shipping costs are based on the weight and box dimensions.
- Expedited orders received by 3 PM (EST) will be shipped the same day, excluding Saturdays, Sundays and holidays.
For orders outside the contiguous United States, click here.
*Oversize Shipping Charges
A small percentage of our large and/or heavy items require oversized shipping charges. Oversize charges are additional and are listed on applicable products on the catalog page and on this website.
Additional Shipping Charges
Some heavy or large items have additional shipping and handling charges. On select products, additional shipping and handling charges are noted on the product information pages and will be noted in your shopping basket. Please note that oversize items may be very expensive to ship via an expedited ship method.
We are happy to ship our products worldwide. Deliveries outside the continental United States require additional shipping charges. A customer service representative will contact you within 1 - 3 business days after your order is placed to provide a shipping quote before your order is shipped or any charges are applied to your credit card. All of our prices are in U.S. dollars. When you charge a purchase to a credit card, your credit card company will calculate the exchange rate automatically. Wire transfers must be made in U.S. funds.
Damaged or Defective Items
If you receive an item that is damaged or defective, immediately contact our customer service department at 1-800-365-1311 or email at email@example.com.
Tracking your Package
You will receive a ship confirmation email when your order ships. The email will include your tracking number. You may also login to your account to track your order.
If you have an item on backorder, you can substitute or cancel at any time. Your items placed on backorder will not be billed until the items are shipped. Shipping charges are split across your shipments based on the merchandise total. All backorders ship via standard shipping.
We will contact you to correct the shipping address. Additional shipping charges may apply if you entered the wrong delivery address.