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Customer Service

Call us at 1-800-365-1311 or Contact Us

Most Frequently Asked Questions:

  1. When will I receive my order?

    When will I receive my order?

    In stock items are shipped promptly via Fedex Ground and will generally arrive in 3-7 business days. For faster delivery, we offer Next Day Air, 2nd Day Air, and 3rd Day Air. Visit our shipping page to learn more about your shipping options, transit times, and costs below:


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  2. Can I check the status of my order?

    Can I check the status of my order?

    It's easy to check your order status on-line. Click here to check the status of your orders.


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  3. How do I return an item?

    How do I return an item?

    Returns and exchanges are easy. ;; The back side of your packing slip serves as a ";;pre-authorized";; return form. Just fill it out and return the product. Click here for our additional information on returns.

    Click here to download our return form.

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  4. Do you ship internationally?

    Do you ship internationally?

    We are happy to ship our products worldwide. ;; Click here for more information on international orders.


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Contact Us:

1-800-365-1311
service@sstack.com

Schneider Saddlery Co., Inc
8255 E. Washington St.
Chagrin Falls, OH 44023

Click here for directions on Google Maps

Call Center Hours:
Monday - Friday (8:30 AM - 7:00 PM EST)
Saturday (10:00 AM - 5:00 PM EST)