Customer Service

Call us at 1-800-365-1311 or Contact Us

Most Frequently Asked Questions:

  1. When will I receive my order?

    When will I receive my order?

    In stock items are shipped promptly via Fedex Ground and will generally arrive in 7-10 business days. For faster delivery, we offer Upgraded Shipping (2-6 business days), Next Day Air, 2nd Day Air, and 3rd Day Air. Visit our shipping page to learn more about your shipping options, transit times, and costs below:

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  2. Can I check the status of my order?

    Can I check the status of my order?

    It's easy to check your order status on-line. Click here to check the status of your orders.

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  3. How do I return an item?

    How do I return an item?

    Returns and exchanges are easy. The back side of your packing slip serves as a "pre-authorized" return form. Just fill it out and return the product. Click here for our additional information on returns.

    Click here to download our return form.

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  4. Do you ship internationally?

    Do you ship internationally?

    We are happy to ship our products worldwide. ;; Click here for more information on international orders.

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Contact Us:


Schneider Saddlery Co., Inc
8255 E. Washington St.
Chagrin Falls, OH 44023

Click here for directions on Google Maps

Call Center Hours:
Monday - Friday (8:30 AM - 7:00 PM EST)
Saturday (10:00 AM - 5:00 PM EST)