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Return FAQ

Return Policy

Products (excluding saddles)
If, for any reason, you are not satisfied with any product you have received, simply return it within 60 days in new condition for a refund. Some exclusions do apply, please see the list of Exclusions & Restrictions below.

Exclusions & Restrictions:
  • Personalized items, videos, books, and DVDs may not be returned.
  • Apparel must have tags attached.
  • Any opened supplements are not eligible for a return.
  • Shipping charges are not refundable on returns.
  • Customer is responsible for return shipping. Please use the instructions below to generate a FedEx Return label for your convenience.
Saddles:
  • If you are not satisfied with the saddle you have received, simply return it within 10 days in new condition for a refund. If you are wanting to exchange the saddle out for a different size or style, please return the first one and place a new order for the second.
Process for Returns:
  • Step 1: Create your FedEx Return Label by clicking here. Be sure to write down your tracking number for future reference if needed.
  • Step 2: Fill out the Return Form that is printed on the back of your original packing slip.
  • Step 3: Affix the label to your package and include your completed Return Form.
  • Step 4: Drop the package off at your local FedEx location.

Click here to track your return.

Once we receive your return, we work to process your refund within 3-7 business days.

This process is only available within the contiguous 48 United States.

For any questions or concerns about your return or our process, please contact us through one of the following options:
  • Email our Customer Service team at service@sstack.com.
  • Call Customer Service at 800-365-1311.
  • Click here to ask one of our Online Chat agents.
What if I lost my packing slip or receipt?

If you do not have a packing slip or receipt, just make sure you include your name, address, and phone number with your return shipment. This way we can look up your account in our system and get the return processed as fast as we can.

What if my return is not in new condition?

We will contact you to inform you of a 15% restocking fee. If the items are poor condition, we may refuse your return.

What if my item is defective?

We will issue a call tag and have FedEx pick-up the defective item at no additional cost to you. If we determine the item is not defective, we will return the item(s) and subtract the shipping costs from your return credit.

Please note that we can not ship a replacement to you until we receive and examine the item. If you need a replacement right away, we suggest you place a new order, this will be refunded after we physically examine the defected item.

When will I receive my refund?

Once we receive your return, we work to process your return within 3-7 business days. Once your return has been processed, you will receive your funds as follows:

  • If you paid by credit card, your original method of payment will be credited within 24 hours of processing your return.
  • If you paid by cash, check or Pay Pal your refund check will be mailed the first Friday after your return has been processed.
  • If you paid with a bonus buck or gift certificate for your entire order, a credit will be placed on your account as a credit memo to be used on your next order.
Do you have a problem with a guaranteed item?

Please contact customer service at service@sstack.com or 800-365-1311.

Download Return Form