We work hard to process your order quickly. After your order has been placed, if all items are in stock, your order goes directly to the warehouse and regrettably it cannot be cancelled or changed. You may call customer service to inquire about the status of your order at anytime at service@sstack.com or 800-365-1311.

If the items are on backorder, you can substitute or cancel at any time.

Immediately contact our customer service department at service@sstack.com or 800-365-1311. For more information on returns or exchanges check out our FAQ here.

Check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock, we may have split your order into multiple shipments, which we would indicate on the packing slip. If this is the case, you will not be charged any additional shipping costs beyond those you had originally authorized. If the item is listed on your packing slip and was not included in your order, then contact customer service at service@sstack.com or 800-365-1311.