Contact Us
Heads up, we just launched a new website! We're thrilled to have you here. If you're experiencing any issues with your account, order history, rewards, or anything else on the site, it may be related to our recent launch. Don't hesitate to reach out, and our team will be happy to help, but rest assured, we're actively monitoring and working quickly to resolve any hiccups.
Send Us a Message
Customer Service
Call our Customer Service team at 1-800-365-1311 or 440-543-2700, or email us at service@sstack.com.
Phone Hours
EST
Monday
8:30 am - 9:00 pm
Tuesday - Friday
8:30 am - 7:00 pm
Saturday
10:00 am - 5:00 pm
Sunday
12:00 pm - 5:00 pm
Live Chat/Text Hours
EST
Monday - Friday
9:30 am - 4:30 pm
Saturday - Sunday
Live chat not available
Retail store
8255 E. Washington St.
Chagrin Falls, OH 44023
Get directions from Google Maps
Day
Hours
Monday - Saturday
10:00 am - 6:00 pm
Sunday
12:00 pm - 5:00 pm
In-Store Pickup
EST
Monday - Friday
10:00 am - 6:00 pm
Please allow at least 2 hours for processing after placing your order. Learn more about curbside pickup
For general retail questions, email our store at store@sstack.com.
Phone: 440-543-2700 when prompted say "Store".