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Shipping Information

Standard Shipping & Processing (Contiguous United States)
FREE Shipping on orders over $100
Orders over $100:

Receive free shipping on orders over $100*. In-stock items are shipped promptly and will be delivered within 7-10 business days depending on where you live.

Orders less than $100:

Will be charged a flat rate* of $9.99 at checkout.

* Oversize charges are additional and are listed on applicable products on the catalog page and on this website.

Need your order faster?

Upgraded shipping method is available in checkout for a flat rate*.

* Oversize charges are additional and are listed on applicable products on the catalog page and on this website.

Expedited Shipping Options
  • We offer 1 Day, 2 Day and 3 Day shipping options in checkout.
  • Expedited shipping costs are based on weight and box dimensions.
  • Expedited orders received before 3pm (EST) Monday thru Friday will be shipped the same day*.

* Orders placed on holidays, weekends or after 3pm (EST) will be shipped the next available business day..

Store Pickup:
Our pickup in store service allows you:
  • Pickup your order from Schneider Saddlery, Chagrin Falls, Ohio location for free
  • Full access to our entire website available for pickup at our retail store
Instructions for Store Pickup:
  1. Add items from the website to your cart
  2. Click the checkout button
  3. Sign-In or Checkout as a guest
  4. Enter your shipping address (this is needed as we only allow nearby states to use store pickup)
  5. Choose the "Pickup at Chagrin Falls" shipping method (estimated time for pickup will be under ship method)
  6. When your order completely ready for pickup our retail store will call you

8255 E. Washington St.
Chagrin Falls, OH 44023

Get directions from Google Maps

Additional Shipping Charges:

Some heavy or large items have additional shipping and handling charges. On select products, additional shipping and handling charges are noted on the product information pages and will be noted in your shopping basket. Please note that oversize items may be very expensive to ship via an expedited ship method.

International Shipping

We are happy to ship our products worldwide. Deliveries outside the continental United States require additional shipping charges. A customer service representative will contact you within 1 - 3 business days after your order is placed to provide a shipping quote before your order is shipped or any charges are applied to your credit card. All of our prices are in U.S. dollars. When you charge a purchase to a credit card, your credit card company will calculate the exchange rate automatically. Wire transfers must be made in U.S. funds.

Shipping FAQ
Some of the items I received were damaged, what should I do?

If you receive an item that is damaged or defective, immediately contact our customer service department at 1-800-365-1311 or email at service@sstack.com.

How do I track my package?

You will receive a ship confirmation email when your order ships. The email will include your tracking number(s). You may also login to your account go into your order history and get your tracking number from there as well.

What is a backordered item and what can I do with it?

If you have an item on backorder, you can substitute or cancel at any time. Your items placed on backorder will not be billed until the items are shipped. Shipping charges are split across your shipments based on the merchandise total. All backorders ship via standard shipping.

I tracked my package and it says it was undeliverable, what do I do?

Imediately contact customer service department at 1-800-365-1311 or email at service@sstack.com. If the wrong shipping address was entered for the package additional shipping charges may apply.