Return Process & FAQ's - PDP

Products (excluding saddles)
If, for any reason, you are not satisfied with any product you have received, simply return it within 60 days in new condition for a refund. Some exclusions do apply; please see the list of Exclusions & Restrictions below.

• Personalized items, videos, books, and DVDs may not be returned.
• Apparel must have tags attached.
• Opened supplements are not eligible for return.
• Shipping charges are not refundable on returns.
• Customer is responsible for return shipping. Please use the instructions below to generate a FedEx Return label for your convenience.

• If you are not satisfied with the saddle you have received, simply return it within 10 days in new condition for a refund. If you want to exchange the saddle for a different size or style, please return the first one and place a new order for the second.

• Step 1: Create your FedEx Return Label by clicking on the button below. Be sure to write down your tracking number for future reference if needed. Your return label will be emailed to you via FedEx not Schneiders. Note: More than one item from an order can be returned with the same return label.
• Step 2: Fill out the Return Form that is printed on the back of your original packing slip. If you no longer have your packing slip, you can download a copy of the Return Form through the link at the bottom of this page.
• Step 3: Affix the label to your package and include your completed Return Form inside the package.
• Step 4: Drop the package off at your local FedEx location.
• Click Here for Label

Click here to track your return.

Once we receive your return, we will work to process your refund within 5-7 business days. Your refund will be credited back to the method of payment used at the time of purchase. A $9.99 return label fee will automatically be deducted from your refund. If preferred, a label of your choosing can be used.

This process is only available within the contiguous 48 United States.

If you don't have a packing slip or receipt, include your name, address, and phone number with your return shipment. This way, we can look up your account in our system and process your return as quickly as possible.

We will contact you to inform you of a 15% restocking fee. If the items are in poor condition, we may refuse your return.

Please send pictures of the defective product to service@sstack.com, and we will help you from there!

Once we receive your return, we work to process your return within 3-7 business days. Once your return has been processed, you will receive your funds as follows:

• Your original payment method will be refunded within 2-5 days after the return is processed.
• If you paid with a gift certificate for part of or all of your order, we will issue a new gift certificate for the refunded amount, which you can use on your next order.

Please contact customer service at service@sstack.com or 800-365-1311.